IT Managed Service - Business Relationship Manager

Join Rapid Technology Indonesia as an IT Managed Service - Business Relationship Manager and play a pivotal role in driving IT service excellence within the finance industry. This position offers a unique opportunity to bridge the gap between technology solutions and business needs, ensuring seamless integration and optimal performance.

Based in Jakarta Raya, you will work closely with clients to understand their IT challenges and provide tailored solutions using tools like ServiceNow, Jira, and Confluence. This role is perfect for someone with a strong background in IT service management and a passion for driving business outcomes through technology.

📋 Tanggung Jawab Pekerjaan

• Develop and maintain strong relationships with clients to understand their IT service requirements and business objectives.
• Provide expert advice on IT service management best practices and technologies.
• Monitor and report on service performance metrics to ensure SLAs are met.
• Coordinate with internal teams to ensure smooth delivery of IT services.
• Stay updated with the latest trends and technologies in IT service management.
• Conduct regular reviews and audits to identify areas for improvement.
• Train and mentor junior staff on IT service management practices.
• Participate in cross-functional projects to drive innovation and efficiency.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT service management, with a focus on finance industry.
• Certifications such as ITIL Foundation, PMP, or other relevant certifications.
• Proven experience in managing IT service delivery and support.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Knowledge of IT service management tools like ServiceNow, Jira, and Confluence.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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