Head of After-Sales Service - Manufacturing & Logistics

Are you a strategic leader with a passion for customer satisfaction and operational excellence? Our client, a dynamic player in the manufacturing, transportation, and logistics sector, is seeking a Head of After-Sales Service to spearhead their post-sales operations in Jakarta Selatan. This role offers a unique opportunity to drive customer loyalty and operational efficiency in a fast-growing company.

As the Head of After-Sales Service, you will be responsible for managing and optimizing the entire post-sales process, from customer support to warranty claims and service contracts. You will work closely with cross-functional teams to ensure seamless customer experiences and continuous improvement of service quality.

This is a high-impact role that requires a strategic thinker with a proven track record in after-sales service management. If you are ready to lead and innovate in a dynamic and challenging environment, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Develop and implement after-sales service strategies to enhance customer satisfaction and loyalty.
• Manage and oversee the after-sales service team, ensuring they meet performance targets and deliver exceptional service.
• Coordinate with manufacturing and logistics teams to resolve customer issues and ensure timely resolution.
• Analyze customer feedback and market trends to identify opportunities for service improvement.
• Ensure compliance with company policies, regulations, and industry standards.
• Monitor and report on key performance indicators (KPIs) related to after-sales service.
• Collaborate with senior management to align after-sales service goals with overall business objectives.
• Foster a culture of continuous improvement and innovation within the after-sales service department.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Engineering, or a related field.
• Minimum of 8 years of experience in after-sales service management, preferably in the manufacturing, transportation, or logistics industry.
• Proven track record of leading after-sales service teams to achieve operational excellence.
• Strong knowledge of customer relationship management (CRM) systems and service management tools.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make data-driven decisions.
• Certification in Six Sigma, Lean, or a related quality management system is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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