Sales Retention Specialist - Bali

Astra Credit Companies · 📍 Canggu,Ubud,Denpasar,Jimbaran,Nusa Dua,Kuta,Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 6000000 - 10000000
Astra Credit Companies is seeking a dedicated Sales Retention Specialist to join our team in Bali. This role is crucial in maintaining and growing our customer base by ensuring high customer satisfaction and loyalty. As a Sales Retention Specialist, you will play a key role in retaining our existing customers and turning them into long-term partners. This position offers an exciting opportunity to work in a dynamic and fast-paced environment while contributing to the success of Astra Credit Companies.

📋 Tanggung Jawab Pekerjaan

Develop and implement strategies to retain existing customers and improve customer satisfaction.,Monitor customer interactions and identify areas for improvement to enhance customer loyalty.,Conduct regular customer feedback sessions to understand their needs and preferences.,Create and maintain strong relationships with key customers to ensure their continued business with Astra Credit Companies.,Collaborate with the sales team to identify and address customer concerns promptly.,Analyze customer data to identify trends and patterns that can inform retention strategies.,Organize and participate in customer appreciation events and programs.,Stay updated with industry trends and best practices in customer retention.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 3 years of experience in sales or customer service, preferably in the financial services industry.,Strong understanding of customer retention strategies and techniques.,Excellent communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Proficient in using Microsoft Office and other relevant software tools.,Fluent in English and Bahasa Indonesia.,Experience in working in a multicultural environment is a plus.

🛠️ Keahlian

Customer relationship managementData analysisStrategic planningConflict resolutionNegotiationEvent planning
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