Customer Care Specialist (English Speaker) - Bali

Join Duta Generasi Mandiri as a Customer Care Specialist (English Speaker) in the vibrant heart of Badung, Bali! We are seeking a dynamic and customer-focused professional to deliver exceptional service to our diverse clientele. This role offers a unique opportunity to work in a fast-paced environment while contributing to the growth of our company. Based in the beautiful island of Bali, you'll be part of a team that values innovation, teamwork, and a commitment to excellence.

As a Customer Care Specialist, you will be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. You'll use tools like Zendesk and Salesforce to manage customer interactions efficiently. This role is perfect for someone who thrives in a customer-centric environment and is eager to make a difference.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by answering inquiries, resolving issues, and ensuring customer satisfaction.
• Use CRM software like Salesforce and Zendesk to manage customer interactions and track service requests.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor customer feedback and use it to improve our services.
• Collaborate with other departments to ensure seamless customer experiences.
• Stay updated with industry trends and best practices in customer service.
• Maintain accurate and up-to-date customer records.
• Participate in training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Fluent in English, both written and spoken.
• Strong communication and interpersonal skills.
• Experience with CRM software like Salesforce or Zendesk is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Proven track record of delivering exceptional customer service.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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